Privacy Policy

1. Introduction

Sentor is committed to protecting your privacy and security. This policy explains how and why we use your personal data, to ensure you remain informed and in control of your information.

From 25th May 2018 new legislation for Data Protection will come into effect.  This is due to a change to the rules which govern how we can communicate with you and a new regulation on personal data (the General Data Protection Regulation). You can decide not to receive communications or change how we contact you at any time. If you wish to do so please contact info@sentor.co.uk

Questions?

Any questions you have in relation to this policy or how we use your personal data should be send to info@sentor.co.uk or addressed to Sentor 22A Musgrave Park Industrial Estate, Stockmans Way, Belfast BT9 7ET.

2. About Us

Your personal data (i.e. any information which identifies you, or which can be identified as relating to you personally) will be collected and used by Sentor Electrical Services Ltd and their employees and not passed onto any third party.

3. What Information We Collect

Personal Data You Provide

We collect data you provide to us via customer detail forms, placing an order or via communication made with us.

  • personal details: name, address, telephone and email.
  • Financial information (payment information such as credit/debit card or direct debit details, and bank information)

Information From Third Parties

Sentor does not pass on any personal data about our customers or suppliers to any third party. All third-party companies providing hosting facilities must comply with the company’s physical security and access control policy.

Sensitive Personal Data

We do not normally collect or store sensitive personal data (such as information relating to health, beliefs or political affiliation) about suppliers or customers.

4. How We Use Information

We only ever use your personal data with your consent, or where it is necessary in order to:

  • enter into, or perform, a contract with you;
  • comply with a legal duty;
  • protect your vital interests;
  • for our own lawful interests, provided your rights don’t override the these.

In any event, we’ll only use your information for the purpose or purposes it was collected for (or else for closely related purposes):

Administration

We use personal data for administrative purposes this includes:

  • maintaining databases for our customers and suppliers
  • performing our obligations in accordance to contracts
  • fulfilling orders for goods or services (whether placed online, over the phone or in person);
  • helping us respect your choices and preferences

5. Disclosing And Sharing Data

We will never sell your personal data.

We may share personal data with subcontractors or suppliers who provide us with services. For example, if   a company that may be assisting us with a project these activities will be carried out under a contract which imposes strict requirements on our supplier to keep your information confidential and secure.

You can decide not to receive communications or change how we contact you at any time. If you wish to do so please contact us by emailing info@sentor.co.uk.

9. How We Protect Data

We employ a variety of physical and technical measures to keep your data safe and to prevent unauthorised access to, or use or disclosure of your personal information.

Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means). Our staff receive data protection training and we have a set of detailed data protection procedures which personnel are required to follow when handling personal data.

CCTV

Our premises have CCTV and you may be recorded when you visit them. CCTV is there to help provide security and to protect both you are staff and the premises. CCTV will only be viewed when necessary (e.g. to detect or prevent crime) and footage is only stored temporarily. Unless it is flagged for review CCTV will be recorded over.

Sentor complies with the Information Commissioner’s Office CCTV Code of Practice, and we put up notices so you know when CCTV is in use.

10. Storage

Where We Store Information

All data that we collect is securely protected against unauthorised use at all times. We use a firewall to protect the internal business network from less trusted networks, we allow only authorised personnel to have access to the information they require for them to do the work needed.

How Long We Store Information

We will only use and store information for so long as it is required for the purposes it was collected for. How long information will be stored for depends on the information in question and what it is being used for.

We continually review what information we hold and delete what is no longer required. We never store payment card information.

11. Keeping You In Control

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:

  • the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known as subject access request);
  • the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason);
  • the right to have inaccurate data rectified;
  • the right to object to your data being used for marketing or profiling; and

If you would like further information on your rights or wish to exercise them, please contact our Data Protection Officer at info@sentor.co.uk

Complaint

You can complain to the us directly via the email address above or if you are not happy with our response, Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at www.ico.org.uk.

12. Changes to this Privacy Policy

We’ll amend this Privacy Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. The current version of our Privacy Policy will always be posted on our website. www.sentor.co.uk